Frequently Asked Questions

The loan is disbursed within 24 working hours after the employer approves salary deductions.

Government employee loans are applied for through the ESS System (Utumishi Portal).

Yes. The ESS loan can be disbursed to any bank account where your salary is paid.

1. If you already have a Mwanga Hakika account but are not registered for mobile banking:
   Fill in the application form and you will be connected.

    

2. For new customers:
   You will automatically be registered for mobile banking once you open an account.

Yes. Through the Pesahakika App, you can open an instant Mwanga Hakika Bank account after registration.

1. Business must have operated for at least 6 months with all required government licenses.
2. Collateral (house with title deed, land with title deed, or vehicle equal to loan value).
3. Must have a Mwanga Hakika Bank account.

1. Must have income to repay the loan.
2. Collateral (house, land, or vehicle equal to loan value).
3. Must have a Mwanga Hakika Bank account.

1. Parent/guardian must have income to repay.
2. Must have a Mwanga Hakika Bank account.

3. No collateral required.

    

1. Open a Fursa account and start saving.
2. Business must have operated for at least 6 months.
3. Collateral: Savings in the Fursa account.

1. Must have collateral such as Government bonds, Corporate bonds listed on DSE, Shares listed on DSE or Unit trust investments.
2. Must have a Mwanga Hakika Bank account.

1. For heavy project vehicles and machinery such as tractors and trucks.
2. For more details call: 0800 750 421

Mwanga Hakika Bank has 6 branches:

1. Main Branch – Kijitonyama
   Mwanga Tower, opposite Millennium Tower (Ground Floor)
   New Bagamoyo Road, Dar es Salaam

    

2. Tegeta Branch
   New Kibo Complex Building, Tegeta – Dar es Salaam

    

3. Dodoma Branch
   Kisumo Building (Chako ni Chako)
   Nyerere/Ghadafi Street, Airport Area

    

4. Arusha Branch
   Central Plaza Building
   Sokoine Road, near Clock Tower

    

5. Moshi Branch
   KNCU Building
   Old Moshi Road

    

6. Mwanga Branch

• New Mwanga Town,
• Former NSSF Building
• Kilimanjaro - Tanzania

Within 4 working days after application.

If your account has been blocked, visit the nearest MHB branch for reactivation.
Accounts are blocked after 6 months of inactivity.

Dial *150*39# and follow the instructions.

Yes, we offer both sending and receiving Western Union services.
Please visit the nearest branch for assistance.

1. Customers can deposit money through CRDB Wakala agents.
2. Customers can deposit and withdraw through MHB Wakala agents.